REFUND AND RETURN POLICY – METATECHRIG
EFFECTIVE DATE: MARCH 27, 2025
At METATECHRIG, we are committed to ensuring customer satisfaction and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a clear and transparent return and refund policy to make the process simple and hassle-free.
This Refund and Return Policy outlines the conditions under which you may request a return, exchange, or refund, along with the required procedures. By purchasing from METATECHRIG, you agree to comply with the terms of this policy.
This policy is fully compliant with Google AdSense guidelines, GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and international e-commerce laws, ensuring a fair and secure return and refund process.
1. ELIGIBILITY FOR RETURNS AND REFUNDS
To qualify for a return or refund, the following conditions must be met:
✔ The return request must be initiated within 7 days of receiving the order.
✔ The product must be in its original condition, unused, and in the same packaging as received.
✔ Returns must include all original documentation (warranty cards, certificates, and packaging).
✔ Items that arrive damaged, defective, or incorrect due to our error are eligible for a full refund or replacement.
✔ Watches that have been worn, adjusted, resized, or altered are not eligible for returns.
✔ Final-sale, custom-made, and limited-edition timepieces are non-returnable unless defective.
If you are unsure whether your item qualifies for a return, please contact our customer support team before shipping the product back.
2. NON-RETURNABLE AND NON-REFUNDABLE ITEMS
Certain items are not eligible for returns or refunds due to their nature, including:
✔ Customized or engraved watches (e.g., special modifications or personal engravings).
✔ Final-sale and clearance items.
✔ Gift cards and promotional items.
✔ Watches that show signs of wear, scratches, or tampering.
Any returned item that does not meet the return eligibility criteria will not be accepted, and the customer may be responsible for return shipping costs.
3. HOW TO REQUEST A RETURN OR REFUND
If you need to return a product or request a refund, follow these steps:
- Contact Us: Email info@metatechrig.com within 7 days of receiving your order, including your order number, reason for return, and photos (if applicable).
- Approval Process: Our team will review your request and respond within 2 business days with return instructions.
- Return Shipping: If your return is approved, securely package the item and send it to the return address provided.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- We recommend using a trackable and insured shipping service, as we are not responsible for lost or damaged returns.
- Inspection and Processing: Once we receive and inspect the returned item, we will issue a refund, exchange, or store credit within 7 business days.
4. REFUND PROCESSING TIME
Refunds are processed using the original payment method. Processing times vary depending on the payment provider:
✔ Credit/Debit Cards: Refunds appear within 5-10 business days, depending on your bank.
✔ PayPal & Digital Payments: Refunds are processed within 3-5 business days.
✔ Store Credit: If you choose store credit, it will be available in your account within 24 hours after approval.
Shipping fees are non-refundable, except when the return is due to an error on our part.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us immediately to arrange a replacement or refund.
✔ Take clear photos of the damaged or incorrect product, including the packaging.
✔ Email our support team at info@metatechrig.com within 48 hours of delivery.
✔ Once we verify the issue, we will cover return shipping costs and send a replacement or issue a full refund.
For defective watches covered under the manufacturer’s warranty, please refer to the warranty terms and conditions included with your purchase.
6. ORDER CANCELLATIONS
✔ Orders may be canceled within 12 hours of purchase for a full refund.
✔ After 12 hours, orders may have already been processed and cannot be canceled.
✔ If your order has already shipped, you must wait for delivery and initiate a return request if necessary.
To request a cancellation, email us at info@metatechrig.com with your order number and cancellation reason.
7. EXCHANGES
We offer exchanges for items that were incorrectly shipped or arrived damaged. To request an exchange:
✔ Contact us at info@metatechrig.com within 48 hours of receiving the product.
✔ Provide photos of the item and packaging for verification.
✔ If eligible, we will arrange a free exchange and cover return shipping costs.
8. INTERNATIONAL RETURNS AND REFUNDS
For international orders, we accept returns under the following conditions:
✔ Customers are responsible for return shipping fees, customs duties, and import taxes.
✔ Refunds will be issued only for the product cost (shipping fees are non-refundable).
✔ If a package is refused by customs or returned due to an incorrect address, we will process a refund minus shipping and handling fees.
9. COMPLIANCE WITH GOOGLE ADSENSE AND E-COMMERCE REGULATIONS
Our Refund and Return Policy complies with Google AdSense policies, GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and international e-commerce standards. We ensure:
✔ Fair and transparent refund policies to protect customer rights.
✔ Secure payment processing and refund mechanisms.
✔ No misleading claims or hidden refund terms that could affect user experience.
✔ Adherence to international consumer protection laws.
10. CONTACT INFORMATION
For any refund, return, or exchange inquiries, our customer support team is available to assist you.
📍 Address: 88 N Franklin Tpke, Ho Ho Kus, New Jersey
📞 Hotline: (201) 389-6480
📧 Email: info@metatechrig.com
🌎 Website: https://metatechrig.com/
Thank you for shopping with METATECHRIG – Where Timeless Luxury Begins!