SHIPPING POLICY – METATECHRIG
EFFECTIVE DATE: MARCH 25, 2025
At METATECHRIG, we are committed to delivering luxury timepieces with security, efficiency, and transparency. This Shipping Policy outlines the terms and conditions regarding order processing, shipping methods, delivery timelines, tracking, and potential shipping delays. By placing an order with METATECHRIG, you agree to this policy.
This policy complies with Google AdSense guidelines, GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and international e-commerce shipping regulations, ensuring a smooth and reliable shipping experience for all customers.
1. ORDER PROCESSING TIME
✔ Orders are processed within 1-3 business days, excluding weekends and holidays.
✔ Orders placed before 12:00 PM PST (Pacific Standard Time) may be processed the same day.
✔ Orders placed during high-demand periods (such as holiday seasons or promotional events) may take longer to process.
✔ If an item is out of stock, we will notify the customer and offer an alternative product or a full refund.
Once an order is shipped, customers will receive an email confirmation with tracking details.
2. SHIPPING METHODS AND ESTIMATED DELIVERY TIMES
We offer multiple shipping options for both domestic and international customers:
✔ Standard Shipping: Estimated delivery within 5-10 business days.
✔ Express Shipping: Estimated delivery within 2-5 business days.
✔ Overnight Shipping: Next-day delivery for eligible locations (orders must be placed before 12:00 PM PST).
✔ International Shipping: Estimated delivery within 7-15 business days, depending on customs clearance and destination country.
✔ All orders are shipped using trusted carriers such as UPS, FedEx, DHL, and USPS, ensuring safe and on-time delivery.
3. SHIPPING COSTS AND FEES
✔ Shipping costs are calculated at checkout based on the destination, shipping method, and total order value.
✔ Orders over a specified amount may qualify for free shipping promotions (terms apply).
✔ Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
✔ Shipping fees are non-refundable once the order has been dispatched.
4. INTERNATIONAL SHIPPING POLICY
METATECHRIG proudly offers worldwide shipping, ensuring customers from all regions can enjoy our premium watches.
✔ International shipping times may vary due to customs inspections and local regulations.
✔ Customers are responsible for all import duties, VAT, and additional fees imposed by their country.
✔ Some countries have import restrictions on luxury goods—please check your local laws before ordering.
✔ If an international order is refused by customs or returned due to an incorrect address, we may offer a refund minus shipping and handling fees.
5. ORDER TRACKING AND NOTIFICATIONS
✔ Once your order has shipped, you will receive an email notification containing a tracking number to monitor delivery status.
✔ Tracking updates may take up to 24 hours to appear on the carrier’s website.
✔ Customers can track their package directly on the carrier’s website or via the METATECHRIG order tracking page.
✔ If you do not receive tracking information within the estimated processing time, please contact our support team.
6. SHIPPING DELAYS AND LOST PACKAGES
While we strive for on-time delivery, certain factors may cause shipping delays, including:
✔ Severe weather conditions (storms, hurricanes, extreme cold or heat).
✔ Customs processing delays (for international shipments).
✔ High shipment volumes during peak seasons.
✔ Incorrect or incomplete address details provided by the customer.
✔ If your package is delayed beyond 5 business days past the estimated delivery date, please contact us at info@metatechrig.com, and we will assist in locating your shipment.
✔ If a package is confirmed lost in transit, we will issue a replacement or full refund after verifying the issue with the carrier.
7. INCORRECT ADDRESS AND FAILED DELIVERY ATTEMPTS
To avoid delivery issues, customers must provide accurate shipping information at checkout.
✔ If an order is returned due to an incorrect or incomplete address, the customer is responsible for additional shipping fees to resend the package.
✔ Carriers typically make two or three delivery attempts. If a package is not successfully delivered and is returned to us, we will issue a refund minus shipping costs.
✔ If you realize that you have entered the wrong address after placing an order, please contact our support team within 12 hours to request a correction.
8. DAMAGED OR MISSING ITEMS
If you receive an order that is damaged or missing items, follow these steps:
✔ Take clear photos of the damaged product(s) and packaging.
✔ Contact our customer support team at info@metatechrig.com within 48 hours of delivery.
✔ We will review your case and provide a replacement or refund based on our policy.
✔ We are not responsible for damages caused by the shipping carrier, but we will assist in filing a claim if necessary.
9. SHIPPING RESTRICTIONS
Certain products may have shipping restrictions based on the destination country’s import laws.
✔ Some luxury watches and limited-edition timepieces may require special handling or additional documentation for international shipments.
✔ We do not ship to P.O. Boxes or APO/FPO addresses due to carrier limitations.
✔ If an order cannot be shipped due to legal restrictions, we will cancel the order and issue a full refund.
10. ORDER CANCELLATION AND CHANGES
✔ Orders may be canceled within 12 hours of purchase for a full refund.
✔ After the 12-hour window, the order may already be in processing and cannot be canceled.
✔ If you need to modify your shipping address, contact us as soon as possible.
✔ Once an order has been shipped, changes cannot be made.
11. COMPLIANCE WITH GOOGLE ADSENSE AND E-COMMERCE REGULATIONS
Our Shipping Policy is fully compliant with Google AdSense policies, GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and international shipping standards, ensuring:
✔ Transparency in shipping fees, delivery expectations, and return policies.
✔ Secure handling of customer data and shipping information.
✔ Adherence to international trade laws and customs regulations.
✔ Ethical shipping practices to prevent fraudulent claims.
By placing an order with METATECHRIG, you acknowledge that you have read and understood our Shipping Policy and agree to its terms.
12. CONTACT INFORMATION
For any shipping-related inquiries, order tracking, or assistance, please reach out to our customer support team.
📍 Address: 88 N Franklin Tpke, Ho Ho Kus, New Jersey
📞 Hotline: (201) 389-6480
📧 Email: info@metatechrig.com
🌎 Website: https://metatechrig.com/
Thank you for choosing METATECHRIG – Where Timeless Luxury Begins!